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Frequently Asked Questions

Click on the question text to read the answer.


I have registered a user in Jems, but I have not received a confirmation email. What can I do?

Sometimes confirmation emails are blocked by spam filters, please check your spam box or ask your IT support.  

Sometimes a spell check in an email address prevents the confirmation email from reaching the user inbox. To know if you have accidentally misspelled your email, try register a new user with the same (correct) email address. The system will tell you if such address has already been submitted.   

If the problem persists, please contact our Helpdesk  


Can I duplicate the content of an application?

No. The only way to transfer the content of an application into a new application in Jems is using the CTRL+C and CTRL+V commands. It is not possible to duplicate an application form or to transfer it to another call than the one where it was originally created.  

Can I submit an application form created in call 2, to call 3?

No, application forms are bound to the call they have been created in. It is not possible to duplicate, transfer or submit an application to a different call. 


Does Jems look different for partners and Lead partners?

Projects can manage their own partnership team access privileges directly in Jems, in the Project privileges section. It is advisable to stick to a “need-to-have” principle and allow partner users to view (or edit) only information that concern their organisation, in addition to the Application Form. Please follow the instructions in the Jems User Manual to manage project privileges.

I cannot add my project partner to our project in Jems. I have the correct email address but the user cannot be found. What can I do?

It is possible that the user registered in the Jems system of a different programme, please ask the partner to verify that this link was used to register:  

If the problem persists, please ask the partner to contact our Helpdesk 

Will all partners be able to see each other’s partner reports?

No, if the project privileges are correctly assigned, then a partner organisation should not be able to view another partner’s report.

Can the partners edit the project report, even though it is the LP responsibility?

Partners can always view the project report. But partners will only be able to edit the project report if they are listed among the LEAD APPLICANTS and have EDIT rights. We recommend that only users involved in the project management can edit the project report.


Where can I read more about the Control system and verifications?

Please read the Programme Manual chapter 4.3  to learn more about the Control System. 

A dedicated guidance document for Controllers is available at this link.

I am a controller assigned to a partner, but I cannot see any partner reports. What should I do?

Partner reports appear on the Controller's dashboard as soon as submitted. If you cannot find any partner reports, despite the partner have submitted one, you might have been assigned to the wrong project e.g. a preparatory project.

Please double check with the National Controller and/or partner organisation, that you were assigned to the correct main project. To do so:

  • click on the “Controller” tab in the header menu.

  • Then click on “Assignment” from the menu on the left-hand side of the screen.

  • Check the project ID of the partner organisations assigned with the partner or National controller.

How do I know who is my controller?

This depends on the country your organisation is based in. In Sweden, Finland, Ireland, and Iceland the control systems are centralised, whereas in Norway, Greenland, and the Faroe Islands decentralised systems operate. 

In centralised countries, the national controller assigns the controller to each project partner in Jems. In decentralised countries, each partners’ controller must be approved by the National Controller and assigned in Jems. The national controllers will introduce the controller to the task. 

If you are ready to submit a partner report, please contact your national controller to have a controller assigned/approved. The list of national controllers is available at this link

How do I know if a controller has already been assigned to a partner organisation?

When a controller is assigned to a partner, this appears in the Project Privileges section in Jems. 

The orange chip “No controller institution assigned” turns grey and displays the name of the institution assigned to the partner.

How can my controller access my report?

We have prepared detailed guidance for controllers which is available at this link.

The first step is that the controller registers a user in Jems and informs the National controller.

How do I know that my partners are ready to submit their partner reports to the controllers?

To ensure a smooth reporting process, it is a good idea for the Lead Partner to have a quick look at the partner reports in their project. 

Remember that to enable the Lead Partner to view the Partner reports, it is necessary to add it as a user with viewing privileges to each project partner team.

Please check that:

  1. all partners have created a partner report,

  2. that each partner report ready for submission is complete (it has a list of expenditure, all content sections including the work plan have been filled in, and supporting documentation has been included). For the list of expenditure, it is important that

  3. partners have ticked the box before the expenditure items containing GDPR sensitive information, normally staff costs. 

At any time, partners can also run a pre-submission check on their partner report, which can be found on the Submit tab inside the report. 

What am I supposed to do while the control work is ongoing?

While control is ongoing, the partner can access the control work and check the Communication tab for any exchanges of documents with the controllers. 

Soon, it will be possible to receive a Jems notification each time a request is uploaded in the Communication tab.

Information about what to do in Jems when control is ongoing is available here.

How do I find out if my report is certified?

A notification will appear in your Dashboard as soon as your report is certified. 

All certified reports are automatically included in a project report.

Information about what to do in Jems when control is finalised is available here.

More FAQ 

More Frequently Asked Questions i.e. about programme rules, application, reporting, etc. can be found in the Programme Manual:







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